Keolis in North America Welcomes Aline Frantzen as CEO of Keolis U.S. Bus Operations

Former Managing Director of Keolis U.K. Operation to lead United States bus operations


BOSTON, Mass. – August 8, 2019 – Keolis announced today the appointment of Aline Frantzen as the future Chief Executive Officer of U.S. bus operations. Frantzen brings 2 decades of experience in the transportation industry to this role, where she will be responsible for managing all Keolis bus operations in the United States and play a key role in the company’s efforts to expand and enhance its services throughout the country.

Frantzen joins Keolis in the U.S. from Keolis’ flagship operation in the United Kingdom, where she served as Managing Director of the Manchester Metrolink system. Manchester is now the UK’s second largest urban area. During her time in Manchester, she focused on transforming the culture of the organization and putting the customer at the heart of all decisions. Ridership has grown to 45 million passengers annually, showcasing how an open and transparent culture, supported by positive behaviors informed by strong data analytics and continuous improvements, can lead to optimal performance and enhanced passenger experience.

“Bus transit in the U.S. is at an inflection point. We see disruption and new players taking riders and resources away from our public transit institutions, and there’s also a pressure to provide more innovative solutions, which must be equitable and sustainable. In all, the market is evolving  Aline’s diverse experience in global operations management as well as financial, business development and commercial roles makes her a great fit to oversee Keolis in North America’s expanding U.S. bus operations in this time of evolution,” said Keolis in North America President and CEO Clement Michel. “I am confident that her success in previous roles and passion for customer service and innovative solutions will serve our ambition to be the best partner to public transport authorities.”

Frantzen spent the first decade of her career in public transport at Yarra Trams in Melbourne, Australia, the largest tram network in the world which is operated by Keolis. There she led the development of an employee-centered corporate culture for the benefit of passengers, including the introduction of innovative operational planning tools. Additionally, she was accountable for nine tram depots, 2000 employees, the maintenance of 500 trams and the delivery of 35,500 tram services each week.

“I am thrilled with this new opportunity to work within the Keolis family. This is an exciting time to join Keolis in North America, and I look forward to identifying the key challenges facing public transportation authorities across the country and partner to find the most impactful solutions,” said Frantzen.

Aline Frantzen will take up her new position on October 14, 2019. Note that the transition will be done gradually with Steve Shaw, who will remain at Keolis until the end of 2019.


Keolis in North America
Keolis has been present in North America since 2002. It counts over 5,000 employees and carries more than 100 million passengers per year in the United States (Massachusetts, Virginia, Florida, Nevada, North Carolina and California) and in Canada (Ontario and Quebec). Keolis in North America operates a variety of shared mobility modes including local and express fixed-route buses, interurban and urban transit, light rail, electric automated shuttles, taxis, traditional and electric school buses, paratransit, airport and charter transportation as well as on-demand transport.

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About Keolis Group
Keolis, a pioneer in the development of public transport services, works with public decision makers aiming to enhance the attractiveness and vitality of their territories using shared mobility. Global leader in the operation of automated metro and tram networks, Keolis is committed to a policy of strong, open innovation with all its partners and subsidiaries: Kisio, EFFIA, Keolis Santé, Cykleo. This commitment strengthens the core business and enables new, innovative and “customised” shared mobility offers for trains, buses and coaches, trolley buses, collective private driver services, river and sea shuttles, self-service bicycles, car-sharing, 100% electric automated shuttles, urban cable cars and other modes. In France, Keolis is no. 2 in the parking market with its subsidiary EFFIA and no. 1 in medical transport, since Keolis Santé was created in July 2017.

70% owned by SNCF and 30% by CDPQ (Caisse de Dépôt et Placement du Québec), the Group employs 65,000 people in 16 countries, and generated turnover of €5.9 billion in 2018. In the same year, 3.3 billion passengers used one of the shared mobility services proposed by Keolis.

* Keolis is historically present in France and has developed in Australia, Belgium, Canada, China, Denmark, Germany, India, Luxembourg, Netherlands, Norway, Qatar, Senegal, Sweden, the UK and the USA.

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Keolis Contact
Marie Hélène Cloutier
Cell: +1 438-868-966

Media Contact
Henri Vies
Cell: + 1 650-776-9289